Support

Something not working, a question about your account, or something someone posted? Write to [email protected], or call (718) 395-7285. A person reads every message.

Delete your account

In the app or at app.climbscala.com, open You, then Settings, then Account, and choose Delete account. It removes your profile and everything tied to it straight away. Problems you published on a spray wall stay for other climbers without your name, unless you choose to delete them too, and a video a gym has already added to its walls stays with the gym. Gym staff delete their account from the dashboard’s Settings → Account.

Report or block someone

• A climber: open their profile, tap ⋯, and choose Report or Block. They aren’t told who reported them. Blocking hides you from each other everywhere, and neither of you follows the other any more.
• A problem on a spray wall: open it and choose Report this problem.
• A climber’s video on a problem: open the problem and tap Report under the video.

We review every report within 24 hours, remove what breaks our Terms of Service, and suspend the accounts that posted it.

For gyms

Gym staff manage their gym, walls and subscription at staff.climbscala.com. Nothing is sold in the app; plans and billing are handled on the website.

Your data

What we collect and why is in our Privacy Policy. For a copy of your data, write to [email protected].