Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Scala (formerly Crag Social; “we,” “us”) governing your use of our website, apps, gym dashboard, climber site, and the public 3D viewer (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

Eligibility & accounts

Climber accounts are for people 13 and older. If you are under 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms for you.

Gym and organization accounts, and anyone who buys a paid plan, must be at least 18 and able to form a binding contract. If you use the Service on behalf of a gym or organization, you represent that you are authorized to bind it, and “you” includes that organization.

You are responsible for your account and for keeping your credentials secure, and for everything done under your account.

The Service

Scala lets gyms upload walkthrough videos of their walls, reconstructs them into 3D models, and publishes an interactive viewer. Climbers can keep a profile, log their climbs, connect with friends, and — on walls a gym has made a spray wall — create problems and publish them for other climbers. Reconstruction quality depends on the source footage; we do not guarantee any particular result.

A gym’s dashboard shows its staff statistics about the gym, as our Privacy Policy describes. A gym may use them only to run the gym, and must not use them, alone or with other information, to identify a climber.

Fees, subscriptions & cancellation

Paid plans are billed through Stripe per gym location, monthly or annually, at the prices shown at purchase. Subscriptions renew automatically until cancelled. You may cancel at any time from your account; cancellation takes effect at the end of the current billing period. Any refund terms will be disclosed at the time of purchase, and you are responsible for applicable taxes. We may change prices with notice for future billing periods.

Build credits. Each plan includes a monthly allowance of build credits for each gym location, in the amount shown on our pricing page at purchase (currently $20 a month). Pipeline work your staff start (building, updating, repacking or tiling a model, or looking for changes) uses credits equal to our estimate of what that job’s computing cost us; a job that fails uses none. Unused credits do not carry over: they start again each billing month, on annual plans too (each month from your renewal date). When a month’s use passes the included credits, jobs keep running and the excess is billed at the same rate after that billing month ends, on your next invoice (on annual plans, an invoice of its own), up to the monthly overage cap you set in Settings → Billing. Once the cap is reached, new jobs wait for the next billing month or a higher cap. Settings → Billing shows each month’s use, job by job, and we tell you when a month passes 80% of its credits.

Gym content

You retain ownership of the content you upload. You represent and warrant that:

• you own or have the necessary rights to upload and publish the content; and
• your content and its publication do not violate any law or third-party right.

License you grant us

You grant us a worldwide, non-exclusive license to host, store, process, reproduce, and display your content as needed to operate and provide the Service — including generating derived frames and 3D models and displaying published models on your gym’s public viewer. You control which models and problems are published.

Content climbers post

Climbers can post content to the Service: problems they create on a spray wall (the holds, name, grade and description), grade opinions and ratings, profile details and pictures, and reports. You keep ownership of what you post, and you are responsible for it. By posting it, you grant us, and the gym whose wall it is on, a worldwide, non-exclusive, royalty-free license to host, reproduce, display, and distribute it within the Service and in links shared from it.

Problems you publish are public: anyone can see them, with your username, and other climbers can log, rate, and share them. You can unpublish or delete your own problems at any time. You can delete your account at any time, from Settings. When you do, you choose what happens to the problems you published: they are deleted with it, or they stay available without your name attached (so other climbers keep the sends they logged on them), and the license above continues for them.

Team names are public, like your display name, and must follow these Terms; a gym or Scala may rename or remove them.

We have no tolerance for objectionable content or abusive users. Profile pictures are checked automatically before they appear, and names and descriptions are filtered for offensive words. Anyone can report a problem, or another climber from their profile, and block a climber so neither sees the other. We review reports within 24 hours and remove content that breaks these Terms, and we suspend the accounts that posted it. We and the gym may also review, hide, or remove any content climbers post, at any time and for any reason, but we are not obligated to monitor it. To reach us, write to [email protected].

Acceptable use

You agree not to:

• upload content that is unlawful, infringing, or contains identifiable people without their consent;
• attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service;
• use the Service to store or transmit malware or to harass or harm others;
• post names, descriptions, or other content that is hateful, harassing, sexually explicit, or threatening, that impersonates someone, or that shares another person’s personal information;
• flood the Service with spam or near-duplicate content, or manipulate ratings;
• resell or misrepresent the Service.

Our intellectual property

The Service, including its software, design, and branding, is owned by us and protected by law. These Terms grant you no rights in our intellectual property except the limited right to use the Service.

Copyright & DMCA

We respond to notices of alleged copyright infringement under the DMCA and may remove infringing content and terminate repeat infringers. Send notices to our designated agent at [email protected].

Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that reconstructions will be accurate or that the Service will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, and our total liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us in the 12 months before the claim or USD 100.

Indemnification

You agree to defend, indemnify, and hold us harmless from claims, damages, and expenses arising out of your content, your use of the Service, or your breach of these Terms — including claims by any person appearing in footage you uploaded.

Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms or to protect the Service. Provisions that by their nature should survive (e.g. content licenses for already-published material, disclaimers, limitations, and indemnities) survive termination.

Governing law & disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in New York.

Changes

We may update these Terms from time to time. Material changes take effect when posted with a new “last updated” date; your continued use means you accept them.

Contact

Scala. Email: [email protected].